Refund policy

Return, Refund & Limited Warranty Policy

Last updated: August 4, 2026

This Return, Refund & Limited Warranty Policy applies to purchases made from BimmerBunny, a brand operated by Bassaffine F.Z.E – Limited Liability, Ajman Free Zone.

We understand that automotive electronics require careful compatibility checks, installation and technical support. Our goal is to handle every genuine issue fairly and find the most appropriate solution for each customer.

Important: Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under the applicable laws of the customer’s country or region.

1. General Return Conditions

Many of our products are vehicle-specific automotive electronics, configured accessories or software-related products. For this reason, returns cannot automatically be accepted for every product or in every situation.

Except for eligible Digital Instrument Cluster products described below, defective or incorrect items, individually approved returns, and rights required by applicable law, purchases are generally considered final once the order has been processed.

Returns are generally not accepted for:

  • Damage caused during installation or removal
  • Broken, bent or damaged connectors, cables, pins or housings
  • Products that have been modified, opened or altered
  • Incorrect vehicle or product selection that was not verified with us before purchase
  • Compatibility problems caused by undisclosed aftermarket modifications
  • Completed software, coding, activation or digital-delivery services
  • Damage caused by incorrect wiring, voltage, water, impact or misuse

2. Digital Instrument Cluster Products

↩ 14-DAY RETURNS

Eligible Digital Instrument Cluster products may be submitted for return within 14 calendar days after delivery.

You must contact BimmerBunny and receive return instructions before sending the product back. Products sent without prior authorization or to an unconfirmed address may be refused or delayed.

Your return request should include:

  • Your order number
  • Your BMW model, production year and selected product variant
  • The reason for the return
  • Clear photos of the product, accessories, cables and connectors
  • A video where necessary to document the product condition or reported issue

Returned products must be:

  • Complete with all cables, connectors, accessories and included items
  • Securely packaged to prevent transport damage
  • Free from unauthorized modifications
  • Free from damaged pins, connectors, housings or screens

A product that has been carefully installed or tested may still be reviewed for return if it is returned complete, unmodified and without installation damage. Any reduction in value caused by damage, missing components, excessive use or handling beyond what is reasonably necessary to verify fit and functionality may be deducted from the refund where permitted by law.

Promotional gifts supplied with the order, including a complimentary trim-tool set, must also be returned. Where permitted by law, the value of a missing promotional item may be deducted from the refund.

Return shipping is normally arranged and paid by the customer unless the product is confirmed to be defective, damaged on arrival or incorrect, or applicable law requires otherwise. The correct return warehouse and shipping instructions will be provided after the return request has been reviewed.

After return approval, the product should be dispatched within 14 calendar days. Refunds are processed after the returned product has arrived and passed inspection.

3. One-Year Limited Manufacturer Warranty

🛡 1-YEAR LIMITED WARRANTY

Digital Instrument Cluster products include a one-year limited manufacturer warranty, beginning on the recorded delivery date.

BimmerBunny administers warranty support together with the manufacturer. The warranty covers verified manufacturing defects and technical faults that arise during normal, intended use.

Before a warranty solution can be approved, the customer may be asked to provide:

  • The order number and vehicle details
  • Photos or videos clearly showing the reported issue
  • Photos of the wiring, plugs, cables and installation
  • Diagnostic information or a description of displayed error messages
  • Reasonable cooperation with guided troubleshooting steps

Software and Firmware Support

Some technical issues can be resolved through a software or firmware update and do not necessarily mean that the hardware is defective.

Where required, BimmerBunny may provide an approved software file and step-by-step instructions. The customer may need to transfer the supplied file to a compatible USB drive and install the update on the instrument cluster according to our instructions.

Customers are expected to reasonably cooperate with software updates, configuration checks and troubleshooting before a repair, replacement or refund is considered.

Available Warranty Solutions

Depending on the diagnosed issue, availability and location, the solution may include:

  • Remote technical or software support
  • A software or firmware update
  • A replacement cable, connector or accessory
  • Repair of the product
  • Replacement of the affected unit
  • A refund where repair or replacement is unavailable or legally required

The appropriate solution is determined after technical review. A return, replacement or refund should not be arranged before written confirmation from BimmerBunny.

Warranty Exclusions

The limited warranty does not cover:

  • Incorrect or negligent installation
  • Broken or bent pins, connectors, clips or cables
  • Damage caused while installing or removing the product
  • Damage caused by water, moisture, impact, excessive heat or incorrect voltage
  • Unauthorized opening, modification, repair or software alteration
  • Problems caused by the vehicle, battery, wiring, CAN-bus system or unrelated fault codes
  • Compatibility issues caused by undisclosed aftermarket equipment or modifications
  • Normal cosmetic wear
  • Damage occurring after the customer has transferred or resold the product

Return-shipping arrangements and costs for warranty cases depend on the confirmed fault, the customer’s location, available repair facilities and applicable law. These details will be confirmed in writing before the product is returned.

4. Defective, Damaged or Incorrect Items

If your product arrives defective, visibly damaged or different from the item ordered, please contact us as soon as possible and preferably within 7 calendar days of delivery.

Prompt notification allows us to document the condition and, where relevant, submit a claim to the shipping carrier. This requested reporting period does not limit any mandatory consumer rights that apply to your purchase.

Please provide:

  • Your order number
  • Photos of the shipping packaging and label
  • Photos and video clearly showing the product and issue
  • A clear description of what occurred

Depending on the circumstances, we may provide technical support, a replacement component, repair, replacement product or refund.

5. Installation Responsibility

Customers are responsible for ensuring that the product is suitable for their vehicle and that installation is completed correctly.

We strongly recommend reviewing the available installation instructions before starting. If you are unsure about compatibility or installation, please contact us before ordering or modifying the vehicle.

We are not responsible for damage caused by:

  • Incorrect wiring or connection
  • Using force on plugs, pins, cables, trim or mounting points
  • Failure to disconnect or manage the vehicle battery correctly
  • Incorrect configuration, coding or vehicle-specific settings
  • Unrelated existing vehicle defects or electrical faults

Step-by-step installation support is available remotely. For customers located in the UAE, professional installation may be arranged upon request and availability.

6. Order Cancellations

Please contact us immediately if you need to request a cancellation.

Cancellation may be possible before an order enters processing, preparation, customization or dispatch. Once processing has started or the product has been dispatched, cancellation cannot be guaranteed.

Software codes, activation services, personalized products and completed digital services cannot normally be canceled after preparation or delivery has begun, except where mandatory law provides otherwise.

7. Exchanges

Exchanges may be approved when:

  • The received item is defective or incorrect
  • A Digital Instrument Cluster return qualifies under the conditions above
  • The requested exchange is approved in writing after review

Do not return a product or order an alternative model until the exchange procedure has been confirmed by BimmerBunny.

8. Lost, Stolen, Unclaimed or Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for:

  • Packages delivered to an incorrect address supplied by the customer
  • Packages left unclaimed and returned by the carrier
  • Loss or theft occurring after tracking confirms delivery
  • Additional costs caused by unsuccessful delivery attempts or incorrect address information

Please contact us promptly if the tracking information appears incorrect or the package has not arrived within the expected delivery period.

9. Refund Processing

Approved refunds are issued to the original payment method after the returned product has arrived and passed inspection.

Please allow approximately 5–10 business days for BimmerBunny to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

Shipping, payment-processing or other non-recoverable costs may be excluded or deducted only where permitted by applicable law and where this has been clearly communicated to the customer.

10. How to Request Support, a Return or a Warranty Claim

Please contact us before returning any item:

📩 Email
bimmerbunny@bassaffine.co

💬 WhatsApp
+971 50 681 9671

Please include your order number, vehicle details, a clear description and all relevant photos or videos so that we can review the case efficiently.

11. Governing Law

This policy and purchases from BimmerBunny are governed by the laws of the United Arab Emirates, subject to any mandatory consumer protection rights that apply in the customer’s country or region and cannot legally be waived.

We aim to resolve complaints fairly and directly before formal proceedings become necessary.